Resume

Alison Murphy

Senior Technical Writer

alisonamurphy1@gmail.com
289-983-0302
Ontario, Canada

Experienced in developing clear and concise documentation assets including installation guides, setup guides, how-to guides, interactive process flows, and release notes, delivered through online help systems, and in PDF format.
Passionate about creating high-quality content by collaborating with developers, support engineers, and product managers.
Skilled in producing videos tailored for both educational and promotional purposes, increasing brand visibility and user engagement.
Exceptional project management skills, with a proven track record of successfully managing multiple projects, and delivering quality documentation for diverse software products.
Over ten years experience working with enterprise software.

Senior Documentation Specialist March 2019-January 2024

Planned and developed online help documentation for three product lines, streamlining content management by utilizing single-sourcing, which resulted in time and resource savings.
Utilized Google Analytics to track online help usage, achieving over 10,000 views within twelve months with an average engagement time of twelve minutes, indicating high user engagement.
Managed a rigorous release cycle for multiple product lines, creating release notes and procedural documentation for over fifteen sub-products.
Enhanced the customer and employee experience by creating training videos for new functionalities, resulting in improved user satisfaction.
Drove brand consistency and efficiency by designing and implementing six Word templates aligned with corporate branding standards.
Improved product quality by conducting usability testing, and identifying and reporting bugs. Recognized for uncovering issues overlooked by other quality reviewers.

Documentation Manager February 2018-February 2019
Product Documentation Specialist November 2012-January 2018

Created six online help systems, integrating two with the Microsoft Dynamics help system, and creating four standalone systems, providing unified accessibility and user-friendly navigation.
Transitioned from RoboHelp to a combination of GitHub, Azure DevOps, and DocFX in response to Microsoft’s migration to a new online help platform.
Met all project deadlines by delivering comprehensive documentation, including online help, release notes, installation guides, and videos for six products.
Developed and supported an interactive online training program that guided new customers through data creation and utilization, enhancing user proficiency.
Enhanced the sharing of release information by creating videos showcasing product updates. These videos had high viewership, becoming among the most watched content within the company.
Implemented an internal SharePoint-based content management system, promoting efficient knowledge sharing across the organization.

Technical Writer August 2010-August 2012
Technical Writer (Contract) July 2009-July 2010

Produced support documents for software and hardware projects, and offered template support for both Word, and FrameMaker to an internal group of 500 employees.
Created technical documentation suites, including instructions for installing schemas and PL/SQL applications on Oracle databases, and installing and configuring applications on JBoss servers, all in a UNIX environment.
Successfully advocated for an online help system to be implemented for the first time in a company-wide application.
Gathered and organized information for disaster recovery documents by gathering and structuring essential information, ensuring preparedness in the event of a critical application failure.

Illustrator | RoboScreen Capture | Snagit

Agile Methodology | JIRA | Team Foundation Server (TFS)

Microsoft Dynamics 365 Business Central | Microsoft Dynamics NAV | Sage X3

Certificate in Technical Communications, Seneca College
Bachelor of Arts in History, University of Western Ontario

Home at Last Rescue (2019-present): Administrative duties and foster care.